Terms & Conditions

Welcome to Satvik Naturals (“we”, “our”, “us”). By accessing or using www.satviknaturals.store (the “Website”), you (“User”, “Customer”) agree to be bound by these Terms & Conditions.

Please read these terms carefully before using our Website or purchasing our products.

Satvik Naturals reserves the right to update or modify these Terms & Conditions at any time. Any changes will be posted on this page, and your continued use of the Website after such changes constitutes acceptance of the updated terms.

1. General

All information, products, prices, and services displayed on www.satviknaturals.store constitute an invitation to offer.

When you place an order, you are making an offer to purchase the selected products. Satvik Naturals reserves the right to accept, reject, or cancel an order at its discretion, including in cases of stock availability, pricing errors, suspected fraudulent activity, or incorrect customer information.

By using our Website, you agree to comply with these Terms & Conditions and all applicable laws.

2. Product Information

We make reasonable efforts to ensure that product descriptions, ingredients, nutritional information, images, and other product details displayed on our Website are accurate.

However:

Product colours, packaging, labels, and appearance may vary slightly from the images shown online.
Natural products may have variations in colour, texture, aroma, or appearance between batches.
Product images are for representation purposes and may not always reflect the exact packaging received.

Customers are encouraged to read the product description and packaging information carefully before purchasing.

3. Age Requirement

By using this Website, you confirm that you are legally capable of entering into a binding agreement under applicable Indian law.

If you are below the applicable legal age, you should use the Website only with the involvement and supervision of a parent or legal guardian.

4. Product & Wellness Disclaimer

Satvik Naturals offers natural food and wellness-oriented products intended for regular consumption as described on the respective product pages.

Our products are not intended to diagnose, treat, cure, or prevent any disease or medical condition, unless specifically permitted and represented under applicable laws.

Customers should carefully review product ingredients and nutritional information before consumption.

If you have a known allergy, food intolerance, medical condition, are pregnant or breastfeeding, or are taking medication, consult a qualified healthcare professional before consuming products where appropriate.

Individual experiences and results may vary.

5. Product Usage & Responsibility

Customers are responsible for:

Reading product labels and usage instructions before consumption
Checking ingredients for potential allergens or sensitivities
Storing products according to the instructions provided
Using products only for their intended purpose
Following recommended serving or usage instructions

Satvik Naturals shall not be responsible for issues arising from improper storage, misuse, unauthorized modification, or consumption despite known allergies or sensitivities.

6. Pricing & Availability

Product prices, discounts, offers, and availability may change at any time without prior notice.

We reserve the right to:

Modify product prices
Change or discontinue products
Correct pricing or listing errors
Limit quantities available for purchase
Cancel orders affected by pricing or inventory errors

If an order is cancelled due to an error or unavailability after payment has been received, the applicable amount will be refunded through the original payment method or another appropriate method.

7. Order Cancellation

Satvik Naturals may cancel or refuse an order due to reasons including:

Product unavailability
Incorrect pricing or product information
Incorrect customer information
Suspected fraudulent or unauthorized transactions
Duplicate orders
Delivery restrictions
Other operational or legal reasons

Where payment has already been received for a cancelled order, the applicable amount will be refunded.

8. Shipping, Delivery & Non-Delivery

We work with third-party courier and logistics partners to deliver orders.

Customers are responsible for providing accurate:

Name
Delivery address
Phone number
Email address

If delivery cannot be completed because of an incorrect address, incomplete address, customer unavailability, refusal to accept the package, or inability to contact the customer, additional shipping or re-shipping charges may apply.

Where a customer is responsible for a failed delivery, the original shipping amount and/or applicable re-shipping charges may be deducted from any eligible refund, subject to our Refund & Cancellation Policy and applicable law.

Satvik Naturals is not responsible for delays caused by courier partners, natural events, strikes, government restrictions, or other circumstances beyond our reasonable control.

9. User Information

You agree to provide accurate, current, and complete information when placing an order or creating an account.

You are responsible for ensuring that your contact and delivery information is correct.

If inaccurate, misleading, fraudulent, or incomplete information is provided, Satvik Naturals may cancel the relevant order or restrict access to the Website where reasonably necessary.

10. Payment & Fraud Prevention

Payments on our Website may be processed through secure third-party payment gateways.

Customers agree to use only payment methods that they are authorized to use.

Satvik Naturals reserves the right to cancel or investigate transactions that appear suspicious, unauthorized, fraudulent, or otherwise irregular.

We are not responsible for unauthorized transactions arising from the customer’s failure to protect their payment credentials, OTPs, passwords, or banking information.

11. Complaints & Customer Support

Any product or order-related complaint should be reported to us within 7 days of delivery, wherever applicable.

Customers should provide relevant information such as:

Order number
Description of the issue
Photographs or videos, where relevant
Images of the product and packaging, where requested

Complaints submitted after the applicable period may not be eligible for resolution, replacement, or refund, subject to applicable law.

For assistance, contact:

📧 satvik@satviknaturals.store

12. Returns, Refunds & Replacements

Returns, refunds, replacements, and cancellations are subject to our Refund & Cancellation Policy.

Certain products may not be eligible for return due to their nature, hygiene, food-safety considerations, or other applicable restrictions.

Customers should review the applicable Refund & Cancellation Policy before placing an order.

13. Coupons & Promotional Offers

Coupons, discounts, promotional codes, and special offers may be subject to additional terms.

Unless specifically stated otherwise:

Coupons are valid only for the specified period.
Coupons may have minimum order value requirements.
Only one coupon may be used per order.
Coupons cannot be exchanged for cash.
Coupons may not be combined with other offers.
Satvik Naturals reserves the right to modify or withdraw promotional offers at any time.
If an order is returned or cancelled, the value of any applicable discount may be considered when calculating the refund.

14. Intellectual Property

All content available on the Website, including but not limited to:

Brand name and logo
Product images
Text and descriptions
Graphics
Website design
Videos
Marketing materials

is owned by or licensed to Satvik Naturals and is protected under applicable intellectual property laws.

You may not reproduce, copy, modify, distribute, publish, or commercially use our content without prior written permission.

15. Limitation of Liability

To the fullest extent permitted by applicable law, Satvik Naturals shall not be liable for indirect, incidental, special, or consequential losses arising from the use of our Website or products.

This includes losses arising from:

Improper product use or storage
Incorrect information provided by the customer
Courier delays beyond our reasonable control
Website interruptions
Unauthorized access resulting from circumstances beyond our reasonable control

Nothing in these Terms & Conditions limits any rights or remedies that cannot legally be excluded under applicable law.

16. Third-Party Services

Our Website may use third-party services such as payment gateways, courier providers, analytics platforms, communication services, and other technology providers.

These services may be governed by their own terms and privacy policies. Satvik Naturals is not responsible for the independent policies or practices of third-party service providers.

17. Force Majeure

Satvik Naturals shall not be responsible for delays or failure to perform its obligations where such failure results from circumstances beyond our reasonable control, including natural disasters, government restrictions, strikes, transportation disruptions, technical failures, or other unforeseen events.

18. Governing Law

These Terms & Conditions are governed by the laws of India.

Any dispute arising from the use of this Website or purchase of our products shall be subject to the jurisdiction of the appropriate courts in India, subject to applicable law.