Privacy Policy

At Satvik Naturals, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your information when you visit or make a purchase from www.satviknaturals.store.

By using our website, you agree to the terms of this Privacy Policy.

1. Information We Collect

We may collect the following types of information:

a. Personal Information

When you place an order, create an account, subscribe to our updates, or contact us, we may collect:

Full Name
Phone Number
Email Address
Shipping Address
Billing Address
Order and purchase details

b. Payment Information

We do not store your debit card, credit card, or UPI payment details.
Payments are processed securely through trusted third-party payment gateways.
Payment information is handled according to the respective payment provider’s privacy and security policies.

c. Technical Information

When you visit our website, certain information may be collected automatically, including:

IP address
Device information
Browser type
Operating system
Pages visited
Time spent on the website
Referring website or source

d. Communication Information

If you contact us through email, phone, WhatsApp, contact forms, or other communication channels, we may retain the information you provide to respond to your queries and provide customer support.

2. How We Use Your Information

We may use your information to:

Process and deliver your orders
Send order confirmations, updates, and tracking information
Provide customer support
Process returns, refunds, or replacements
Improve our products, website, and services
Personalize your shopping experience
Send promotional offers, newsletters, and product updates, where permitted
Analyze website traffic and customer preferences
Prevent fraud, misuse, or unauthorized activity
Comply with applicable legal and regulatory requirements

We do not sell or rent your personal information to third parties.

3. Sharing of Information

We may share necessary information with trusted third parties who help us operate our business, including:

Courier and logistics partners for delivering your orders
Payment gateway providers for processing payments
Technology and website service providers who help operate and maintain our website
Marketing and analytics service providers, where applicable
Government authorities or legal professionals when required by applicable law

We only share information that is reasonably necessary for the relevant service or purpose.

4. Cookies

Our website may use cookies and similar technologies to:

Improve website functionality
Remember your preferences
Understand how visitors use our website
Improve website performance
Provide relevant content and marketing, where applicable

You can manage or disable cookies through your browser settings. However, disabling certain cookies may affect some website features.

5. Data Protection & Security

We take reasonable measures to protect your personal information against unauthorised access, misuse, alteration, disclosure, or loss.

These measures may include:

SSL/HTTPS encryption
Secure website infrastructure
Restricted access to personal information
Regular monitoring and security measures

However, no method of transmission or electronic storage is completely secure. While we take reasonable precautions to protect your information, we cannot guarantee absolute security.

6. Your Rights

Depending on applicable laws, you may have the right to:

Request access to the personal information we hold about you
Request correction of inaccurate or incomplete information
Request deletion of your personal information, where applicable
Withdraw consent where processing is based on consent
Opt out of promotional emails, SMS, or other marketing communications

To make a privacy-related request, contact us at:

support@satviknaturals.store

7. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including:

Completing and fulfilling orders
Providing customer support
Maintaining transaction and business records
Meeting legal, tax, accounting, and regulatory requirements
Resolving disputes and preventing fraud

When information is no longer required, we may securely delete or anonymize it, subject to applicable legal requirements.

8. Third-Party Links

Our website may contain links to third-party websites, services, or platforms.

Satvik Naturals is not responsible for the privacy practices, content, or security of third-party websites. We recommend reviewing the privacy policies of those websites before providing them with your personal information.

9. Children’s Privacy

Our website and products are intended for a general audience. We do not knowingly collect personal information directly from children under the age of 18.

If you believe that a child has provided personal information to us, please contact us at satvik@satviknaturals.store so that we can take appropriate action.