Refund & Return Policy – Satvik Naturals

At Satvik Naturals, we strive to deliver high-quality, safe, and effective natural products. Due to the nature of our products, this policy outlines the conditions under which returns, refunds, or replacements are accepted.

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1. Return Window

• Returns or replacement requests must be raised within 48 hours of delivery.

• Requests raised after this period may not be accepted.

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2. Eligibility for Returns / Replacement

We only accept returns or replacements under the following conditions:

• Product is damaged, leaking, or defective

• Product is incorrect (wrong item delivered)

• Package is tampered or opened at the time of delivery

To be eligible:

• Product must be unused and in original packaging

• Proof of purchase (Order ID / Invoice) is required

• Clear photos/videos of the issue must be provided

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3. Non-Returnable Items

Due to hygiene and safety reasons, the following are not eligible for return:

• Opened or used products

• Products without original packaging

• Products returned without prior approval

• Items damaged due to misuse or improper handling

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4. Return Process

To initiate a request:

1. Email us at support@satviknaturals.store within 48 hours of delivery

2. Share:

   • Order number

   • Issue details

   • Images/videos of product & packaging

3. Our team will verify and respond within 24–48 hours

Do not return any product without confirmation from our team.

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5. Refunds

Once approved:

• Refunds will be processed to the original payment method

• Processing time: 5–7 business days after approval

In certain cases (e.g., Cash on Delivery), refunds may be issued via:

• Bank transfer (NEFT/UPI)

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6. Exchanges / Replacements

• We provide free replacement for eligible damaged/defective/incorrect products

• Replacement is subject to product availability

• If replacement is unavailable, a full refund will be issued

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7. Cash on Delivery (COD) & RTO Policy

• Orders refused at delivery or marked RTO (Return to Origin) due to customer unavailability or incorrect details are not eligible for refund of shipping charges

• For repeated COD refusals, we reserve the right to:

  • Restrict COD for future orders

  • Accept only prepaid orders

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8. Cancellation Policy

• Orders can be cancelled before dispatch only

• Once shipped, orders cannot be cancelled

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9. Late or Missing Refunds

If you haven’t received your refund:

1. Check your bank account

2. Contact your payment provider

3. Contact your bank

If the issue persists, email us at support@satviknaturals.store

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10. Shipping Costs for Returns

• For approved cases (damaged/incorrect items), return shipping will be borne by Satvik Naturals

• In other cases, customers may be responsible for return shipping charges

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11. Contact Us

For any return or refund-related queries:

📧 support@satviknaturals.store

Please include your Order ID for faster resolution.

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Satvik Naturals reserves the right to update this policy at any time without prior notice.